“March 16, 2024 - K9 Comfort recently transported my new dog, Martin, from Phoenix, AZ to Ormond Beach, FL. Martin is a Black Russian Terrier, a giant breed in the working group. He was being rehomed and one of my main concerns was how he would get along with my other dog, Ksusha, also a Black Russian Terrier. I was concerned that the more time he spent in transit, the more likely he would be nervous, anxious or maybe even aggressive, and the less likely that the 2 dogs would get along on their initial introduction.
All the other pet transport services provide ground transportation which would take 3 or 4 days to get from Phoenix to Ormond Beach. K9 Comfort claims to be able to transport a dog anywhere in the U.S. within 11 hours. So in order to have the best chance that the two dogs would have a good first meeting, I decided to go with K9 Comfort.
Kerry was on top of everything. I gave her a timeframe of when I wanted Martin to be transported and she provided multiple options with deliveries occurring at various times of the day. I selected a late morning delivery time to allow sufficient time in the afternoon to work on introducing the 2 dogs. That meant that Abbie, who would actually be transporting Martin, would have to take the red-eye flight from Phoenix.
Kerry kept me well informed about everything before the transport. Abbie kept me informed, including with pictures, during Martin’s trip. Abbie was very good with Martin and he didn’t want to leave her when I initially tried to take him from her.
K9 Comfort delivered Martin within the 11 hours that they advertised. I was able to successfully introduce Martin to Ksusha without any problems. The fact that Martin was not stressed out by a 3 or 4 day road trip may have helped. I would definitely recommend K9 Comfort and would use their service again myself in the future if I want to transport my pet quickly.”
Alessandra Gabriele 3mo ago *****
We had the best experience with Kerry and Abbie, who helped us fly Grey from SF to NY. Kerry was incredibly kind and attentive throughout the full experience -- from the moment we discovered her service, she patiently answered all of our questions and helped us understand exactly how everything would work, to the trip itself, when Abbie sent us updates and photos the whole way. They took such amazing care of Grey and we are incredibly grateful for their support and this amazing service that they provide. We can't recommend them more highly, and we'll definitely work with them again in the future. Grey arrived calm and happy, and it was clear that they took care of her as if she were their own! Thank you so much Kerry and Abbie!
40 lbs Husky mix from SF, CA to New York, NY (2911 mi)
Grace Reed 4mo ago *****
We are snowbirds that live in Maine in summer and Arizona in winter. On October 24, 2023 we traveled with our whole family: 2 people & 2 dogs from Maine to Arizona. Our little one was in her crate beneath the seat ahead of my husband. Roscoe is a 50 lb. tan hound for whom we hired Kerry. On our trip, Roscoe rested on his blanket on the floor in the cabin of the plane between Kerry and I. We purchased a seat for him—not that he could sit on the seat, but to allow him room to stretch out between us. Roscoe had been the cause of six cross-country road trips. He could not get shipped by plane until we found Kerry. What a godsend! Our road trips were 3000 miles and 6 days on the road. Exhausting and stressful for both dogs and humans. Kerry talked me through all my fears and worries. Our Roscoe is known for his barks and howls—he’s a hound. His vocalizing is “normal” for a hound, but he can make quite a ruckus. We told Kerry about our concerns—and we talked on facetime including Roscoe in the picture and sound. Our Vet told us we could not take a dog in the cabin of the plane. When we explained how we could with Kerry, he said, “If Roscoe makes noise like he has here in my office, they will put you off the plane.” We had two legs of the airplane journey. I was terrified Roscoe would land us in a distant city, no flight, no car, no easy way home. Kerry patiently talked me through my fears. The hope of a one-day trip with all of us together, spurred us on. I’d read Kerry’s reviews. Not a clinker in the bunch. She told me she’s escorted over 100 dogs in the past year, and every one of them made the journey without a hitch. In the past we provided Vet prescribed meds for our dogs to calm them. However, we were not taught how best to administer them—to begin the night before the journey when the dog is in a restful state. Then test how long till they wake, administer another dose before leaving for the airport, and then monitor them throughout the journey. Roscoe received his last dose in the afternoon. Throughout the journey he was calm and mellow. Part of calming ME (not the dog) was getting to know Kerry. I did my research. She is an experienced dog trainer—not just standard stuff—she trains service dogs. Her skills and experience are extensive. But the proof for us was having a day of traveling with Roscoe quiet and comfortable beside Kerry. He walked beside Kerry, sat or lay down on his mat—a perfect gentleman when folks approached and asked to pet him. Initially, Kerry suggested my husband and I sit at the other end of the plane to not convey our anxiety to Roscoe. However, after spending time together pre-boarding, Kerry invited us to sit near her. Our whole family were together on the plane with Kerry. We visited the dog potty places at each airport. Both dogs sniffed and said no thanks. Having had food and water withheld pre-flight, both dogs waited until they could use the outdoor potty place provided by the airlines. We followed Kerry’s instructions to restore water and food gradually when we got home. By the next morning they were their normal active selves again. I admit the expense is significant. But what we got in return was worth every penny. From calming my fears, to being Roscoe’s travel buddy, to renting a baggage cart when we arrived at our destination, Kerry was gracious, knowledgeable and cheerful. But best of all: our family traveled 3000 miles in one day, safely and happily together. I found Kerry to be a delightful travel companion with wonderful stories about her experiences with dogs—hers and those she escorts. She is the real McCoy. If you are considering hiring her, do your research and then talk to her. She is an honest, caring person who can help your dog travel safely on board a plane. Grace Reed
55 lbs hound mix from Winslow, ME to Casa Grande, AZ (2795 mi)
“Julie Shehata
2 weeks ago
5 Stars from Citizen Shipper
Both Kerry, who made our arrangements, and Abbie, who did the transport, are incredible, compassionate people. They worked quickly to make my move happen with the most cost-effective process. I cannot recommend K9 Comfort Paws Travel enough. They obviously love animals and helped me and all four of my fur kiddos make a smooth transition home.”
“Hi Abbie, I just want to thank you again for taking care of Martin during his transport. He seemed to be very attached to you in a relatively short time. From the airport, I took him to a park where I met my wife and our other dog, Ksusha. There we did our initial introduction. Martin did very well but initially Ksusha wasn’t comfortable when he got too close. When we went home, we sat in the garage for awhile when it’s shady. They both seem to be doing well after that. Hope you had a nice flight home”
“Kerry is absolutely fantastic with both dogs and owners! My shy dog immediately ran up to her upon meeting and felt comfortable around her for the duration of our trip. I was very nervous as it was my dog’s first time on a plane, but Kerry very patiently answered all of my questions and made it so my anxious dog got through the 6 hr long flight without any incidents. She was also a great advocate during any airport check in challenges. I would highly recommend Kerry. Thanks for making our move so easy!”
“Don’t ask. Just do it... Kerry was flawless in every single way. We had our new 6-month-old working line GSD flown from CA all the way to Florida. She was impeccable with Ivy. She helped us through every step. We can’t be more grateful. Thank you Kerry!!”
“Kerry was amazing from the very start of this process. She put our mind at ease traveling with our 8 year old husky, who tends to be a bit finicky with new places. There truly isn’t enough stars for Kerry, from the onset of meeting her , my husky warmed right up to her. When Kerry shared pictures with my husky at the gate. I felt so relieved that my husky was in the best care possible. When she shared a video of her on the plane, and she was 👌.Kerry is a natural and what she does is a gift. When she arrived at the airport, Kerry made sure she already went potty !!! My son and son in law picked her up. They both were shocked how loving and caring Kerry was. My dog already grew a strong attachment to her . The trust level trusting someone to take care of your pet is a hard decision. Hands down Kerry is the best at what she does. pet lover loving, caring, patient , and is in constant communication with you inc pictures and videos . Thank you Kerry from a happy”
“If you are seeing this review and you want to transfer your fury friends and still thinking about different options, just stop. SHE IS THE ONE. This is the best thing that you could do for your pet and yourself. Thank you Kerry if the exceptional service!”
“Dear Kerry, Just want to thank you from the bottom of our hearts for getting our sweet boy to us safe and sound. Rufus is already loved so much and having him travel to us with you made this part of adding him to our lives so much easier and less stressful. So blessed to have found” you!! Safe travels!!”
“Kerry was a dream to work with. Her attentiveness and communication were on point from the beginning, keeping me up to date on bookings and how this process would work. I needed her transportation services to get my dog to our new home across the country. I spoke to our vet about a cross-country transport with pet movers or flying, and while my dog would’ve been less anxious in a car, she would’ve been traveling with strangers for days in unfamiliar surroundings, so he said if there was any way possible to fly with her in the cabin, that would be the way to go. I nearly jumped when I saw Kerry’s bid because I’d given up on figuring out a way to fly with my dog and couldn’t take off enough work to drive. The cost and lack of awareness that a service like this existed, I was nervous, but it was on par with bids I got for cross-country drives anyways. Plus I’m pretty hands-on with my 2.5 year old pup as we continue to work on training. For my peace of mind, I decided I would join them on the trip and see for myself how it works because my golden can be a handful at times. In the month leading up to our travel date, Kerry gave tips and checked in when I asked what training I should work with her on for a smooth process. She was patient with her in the airport and on the plane, unphased by her excitement and occasional pulling en route to the gate. My dog surprised me being extremely calm and just keeping par with Kerry’s energy throughout the flight as she lie on the floor between us. Flight attendants complimented her throughout the flight, and a passenger across the aisle stopped by to tell me she was very well behaved on his way out of the plane. It was a 4.5 hour flight or so, and I was baffled with what to do with myself because I didn’t plan on having the liberty to watch a movie and actually relax, but that’s what I was able to do. Not to mention Kerry’s patience with my curiosity and nervousness about making this work. When my dog got nervous for landing, Kerry was already prepared and gave a heads up so I could follow her lead on what to do. I’m so grateful for her services, and that I was able to get my dog to our new home in a comfortable manner with the lowest time of transport. We saw a vet the next day to get paperwork for a local daycare and she was shocked that my dog had been on her first flight the day before because she was as happy and energetic as ever. I’ve been raving to friends and family about how well this process went to get my dog here, and if I need to fly with her again, I’ll be reaching out to Kerry without hesitation.”
“Mrs. Kirchenberg, First I would like to thank you for your business and trust when choosing United to carry you to your destination. M ore importantly though, I need to express my profound thanks for your thoughtful, caring, and selfless act. It is more than a couple of pizzas and a salad to us. It says, “I see you and I appreciate your efforts.” Thank you for that and thank you for making this crews day! Be well.”
“Anil Shivaram
4 weeks ago
5 Stars
Imagine yourself needing to travel across the country from California to the East Coast with your entire family plus your 80 lb dog. We were in this situation and knew that we wanted desperately to bring our beloved Bailey on the trip with us for the summer. Kerry, quite simply, made this happen flawlessly. She was a joy to work with from the time I found her contact information online. She walked me through the process which involved booking flights and also meeting up with us at the airport to assist us in traveling with our “fur baby.” Both my wife and I were relieved when Kerry popped up right as we were dropped off outside the terminal . The check-in process was smooth and she used the time until boarding to talk with us about tips for our dog during travel. Throughout the entire process, we felt very comforted and aware that she is a professional who knows both how to treat animals and also navigate the quirky parts of being in an airport with your pet. In addition to helping us with our pet, she was calming in telling us stories of the many, many trips she has done for a variety of other clients. We were so pleased with her services that we asked to have her help on our return back to the West Coast. We cannot recommend her highly enough! If you are in a situation where you need to fly with your animal and your are considering the safest, most humane, and comfortable means, it would be our only choice to use K9 Comfort Pars Travel. Thank you so much for everything!!!
71 lbs Dog from Claremont, CA to Westerly, RI (2895 mi)
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“When Kerry first reached out to me regarding her service, I was skeptical — it seemed too good to be true. My dogs could be with me during the flight? I had a lot of questions and Kerry patiently answered all of them. I booked her based on her patient responses and excellent ratings! I booked her even when she was on the high end of bids, because having my dogs laying on the floor right under my feet during the flight was priceless and cargo was NOT an option. I flew with both my dogs: my 68 lbs lab-mix Buddy and 20 lbs pom mix Coco. Buddy had a lot of anxiety and it was concerning for both of us, but Kerry had a soothing and confident effect (on me as well) and took control and we got through the airport, security and the flight with minimal issue. Like Buddy I also had a fair bit of anxiety, but Kerry was so zen and confident, it made me feel so much better. She expertly handled Buddy and he listened to and followed her like he knew her for years. Prior to boarding there was a question regarding one of my dogs, and I started to worry, but she handled it like the pro she is. I could go on and on, but the service Kerry offers is amazing; she makes it look easy, but it is not. In terms of logistics, Kerry handled all the flight arrangements and even offered to book my car. She tried her best to work within my budget and found us great seats. If you are concerned or skeptical, ask questions, but it is worth it to be with your dogs and have an expert to guide you through the process. Thank you Kerry!!”
Barbara 5mo ago *****
Sorry this review is so late Kerry. I just want to say thank you again for getting our baby Penny safely to my parents house in CA back in February. I just want to say you’re the best and if anyone needs flight transportation for their dogs , kerry and K9 Comfort travel should be number one on your list . We had to go to a memorial in CA and we live in Wi. We were panicking on how to get our Mini golden doodle penny out there too. My boyfriend was worried about handing her over to a stranger . Kerry contacted us and immediately eased our fears , she even did a FaceTime video call to answer all my boyfriends questions and immediately eased his fears . Kerry kept in constant communication with us up to the day of the flight and penny took to her immediately. We even had pictures of penny on the airplane. Kerry was a Godsend to us and took our worries from us so we could go to my aunts memorial . Thank you again 😊
17 lbs Dog from Mount Pleasant, WI to Rohnert Park, CA (2164 mi)
“Kerry is such a great caretaker for my dog. She made sure he was calm through his whole flight and was very knowledgeable!”
“We moved from Atlanta to South San Francisco, and are trying to find out the way of transportation. Due to COVID, we have a few options which were very stressful for my dog. Luckily, I met Kerry and she was so kind and responded promptly which made me so relieved in my mind. My dog is kind of a ‘cat’ dog who doesn’t like unfamiliar people, but Kerry took care of him very kindly and my dog followed her direction almost right away! I really appreciated and was fully satisfied with her service. Strongly recommend!
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“Kerry aided in bringing home our little fur baby across nearly the entire country. I’m so happy with the service she provided to our family. From the point of booking to the in-person drop off she remained open and willing to communicate every single step of the way. This was my wife and I’s first time ever doing something like this and if we ever need to again Kerry will be the first person we go to. Great human being who goes above and beyond for you and your fur family.”
